15ok believes gaming should be a source of entertainment — not stress or hardship. We encourage all our members to play responsibly and provide every tool they need to do so.
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Temporarily suspend your account
Set daily/weekly limits
15ok provides multiple tools to help keep you safe and in control. Use these features to fully manage your own gaming habits on your own terms.
You can set your own daily, weekly, or monthly deposit limits. Once a limit is set, any increase requires a 24-hour waiting period — preventing impulsive overspending.
Set a maximum duration for each gaming session yourself. When the time is up, 15ok will automatically remind you to take a break. This is the most effective way to build healthy gaming habits.
You can temporarily close your account for a set period — anywhere from 1 week to 1 year. While self-exclusion is active, you will not be able to log in and no promotional messages will be sent to you.
Your full gaming history, deposit and withdrawal records are available to view at any time. Understanding your spending patterns makes it much easier to make responsible decisions.
Decide in advance the maximum amount you are willing to bet in a single game. This limit will help you avoid placing large bets on impulse and make your balance last longer.
Activate a cooling-off period for anywhere between 24 hours and 30 days. During this time, no gaming activity can be made from your account — giving you the chance to come back with a clear head.
Help Center
If gaming becomes a problem, our specialist team is always here to help.
Responsible gaming means keeping gaming a healthy part of your entertainment — not the centre of your life. 15ok has always believed that every member should play within their means, understand their budget, and enjoy the experience.
The core of responsible gaming is simple — you control the game, not the other way around. When gaming starts to affect your family life, work, or finances, it is a sign that boundaries have been crossed.
15ok's responsible gaming policy is built on three core principles: Awareness — Being aware of your spending and time; Control — Setting limits and sticking to them; and Help — Having the courage to seek help when needed.
Gaming addiction or problematic gaming often develops gradually — it rarely becomes a serious issue overnight. That is why early awareness matters. If you notice any of the signs below, it may be time to seek support.
Follow these simple guidelines to build responsible gaming habits on 15ok. They not only keep you protected — they make the experience more enjoyable.
Setting limits on 15ok is quick and straightforward. Just follow a few simple steps and your responsible gaming limits will be active right away.
Log in to your 15ok account and click the profile icon in the top right corner.
Select the "Responsible Gaming" option from the profile menu.
Choose what suits you — deposit limit, bet limit, session time limit, or self-exclusion.
Choose your preferred period — daily, weekly, or monthly — select your amount and save.
A confirmation will be sent to you by email or SMS. The limit takes effect immediately.
| Limit Type | Minimum Duration | Delay on Changes |
|---|---|---|
| Deposit limit | 1 Day | 24 Hours |
| Bet Limit | 1 Day | 24 Hours |
| Session Time Limit | 1 Hour | Instant |
| Break Mode | 24 Hours | After the Period Ends |
| Self-Exclusion | 1 Week | After the Period Ends |
Ask yourself the questions below. If you answer yes to more than three, it is time to speak with our support team.
Here are answers to the most frequently asked questions about responsible gaming.